Bautista Gomez highlights role of ISE in the sector

La Superintendencia de Electricidad (SIE) protection offices to the consumer of energy (Protecom), has received and attended since its inception in 2004, 142,448 claims of which were resolved 134,249 for a 94%

It was thus released Juan Bautista Gomez, Superintendent of electricity, who argued that 18 daily Protecom offices receive visits by users to express their complaints in relation to the electric service offered by the distributors.

Stated that product of this work of protection to users of the electrical energy from 2004 to date the Protecom has ordered the distribution companies return of RD$ 1,218.35 million.

Highlighted the progress of the Protecom offices and noted that in 2004 there were 11,219 claims, 15,480 in 2005, in 2006 there were 18,451 2007 welcomed 27,402 in 2008 were 17,694, 18,786, were received in 2009 u000a17,079 in 2010 and 2011, 16,337.

The official also said the increase in claims resolved, noting that in 2004 were resolved 8,665, 14,684 in 2005, 16,432 in 2006, 20, 721 in 2007, 19,231 in 2008, 18, 708 in 2009, 21,190 in 2010 and 14, 618 in 2011.

Gomez further indicated that the offices of Protecom have offered 25,790 guidance on the electricity, which were conducted through lines phone.

Conference
the officer was expressed in these terms to give the Conference on the "impact and best practices in the citizen attention", in the International Forum of contact centres organized by the Ministry of the Presidency, Foundation for democracy and development (Funglode) and the Office of the communication technology (Optic).

Mentioned that the SAR, via the offices of Protecom, complies with the function of regulating actions u000acommon to the users of service and the distribution companies, for which intervenes in the control of the process of claim in the first instance, in cases of breach or violation to General Law on electricity and their regulation.

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