Passengers may complain to an Office of Pro consumer in airports

The National Institute of the rights of the consumer protection (Pro consumer) and the airport Department yesterday signed an agreement that guarantees the quality of services to passengers at airports Dominicans.

The Pact was signed by Arístides Fernández Zucco, director of the airport Department and Pauline, Altagracia Director of Proconsumidor.

Paulino said that airports will install monitoring and customer care units so that the passenger can denounce any type of claim, whether in loss of luggage or any violation of their rights as a passenger.

Others of the topics covered by agreement is the hygiene of food, stores, and the restrooms, so Paulinus said that all airports should have quality in the services.

Said that the passengers may also denounce the bad service of airlines, delays of flights and prices of the u000arates.

He indicated that the offices that will be installed distributed brochures so that passengers are aware of their rights and to make their claims.

"Urge passengers to us to seek and to denounce the lines, that we are willing to work together so that there is equitable, inclusive passengers treatment", he said noting that passengers have the right to be well attended regardless of the price they have paid for the flight.

On their side, Fernández Zucco said that they will also be reviews in the air terminals to measure levels of satisfaction of passengers and thus see that they respected their rights.

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